Effective Date: 2021

At The Moroccan Ltd, we are dedicated to providing outstanding digital marketing services to our clients. Our Refund and Returns Policy explains the terms under which refunds may be considered. Please take the time to read this policy carefully before making a purchase.

1. General Policy

Due to the nature of digital marketing services, which require tailored strategies, detailed planning, and resource allocation, all purchases are final. Once work has commenced or services have been delivered, we cannot offer refunds.

However, refunds may be considered under specific conditions as outlined below.

2. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

  • Non-Delivery of Services: If no work has been initiated within 14 business days from the payment date, you are eligible to request a full refund.
  • Failure to Meet Agreed Deliverables: If we fail to provide services as per the contract or scope of work, you may request a partial or full refund, depending on the extent of the unmet deliverables.

3. Non-Refundable Circumstances

Refunds will not be issued under the following situations:

  • Change of mind after services have begun.
  • Dissatisfaction with results due to external factors beyond our control (e.g., market conditions, search engine algorithm changes).
  • Delays or disruptions caused by the client, such as failure to provide necessary information or lack of communication.

4. Refund Request Process

To initiate a refund request, please follow these steps:

  1. Submit a Written Request: Send an email to contact@themoroccanltd.info with the subject line “Refund Request.” Include your name, contact information, order details, and the reason for the request.
  2. Review Period: We will review your refund request within 7 business days and may contact you for additional information.
  3. Decision Notification: You will receive a written response via email informing you of the approval or denial of your refund request.

5. Refund Timeline

If your refund request is approved, we will process the refund within 14 business days. The refund will be issued to the original payment method used for the purchase.

6. Modifications to Services

In some cases, instead of a refund, we may offer to revise or modify the services provided to address your concerns.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please don’t hesitate to contact us:

  • Email: contact@themoroccanltd.info
  • Phone: +44 7383402857
  • Address: PO Box 4385, 15289490 – COMPANIES HOUSE DEFAULT ADDRESS, Cardiff, CF14 8LH